Legal
Refund & Cancellation Policy
Last updated: 29 September 2026
Draft: this page is being finalised before public launch. Details marked “to be confirmed” will be updated.
Plans and credits give you instant access to paid AI video generation, so all payments are final and non-refundable. You can cancel any time and keep everything you paid for until the month ends.
1. No refunds
We do not offer refunds, full or partial, for plans, subscription renewals or credit top-ups, including for unused credits, unused days of a plan, or videos that generated successfully but did not meet your expectations. We recommend starting with the free trial to see if CiptaMotion suits your products before you buy.
By buying a plan or credits you ask us to start providing the service immediately, and you acknowledge that, where the law allows, you lose any statutory right to withdraw from the purchase once the credits are added to your account.
2. Failed videos
If a video fails to generate, the credits reserved for it are returned to your credit wallet automatically. This is a credit return, not a money refund. You can see it in your credit history on the Billing page.
3. Cancelling your plan
- You can cancel at any time.
- After you cancel, you keep your plan, its features and your remaining credits until the end of the month you have already paid for.
- You will not be charged again, and no refund is given for the rest of that month.
- USD subscriptions renew automatically. Cancel from Billing → Manage subscription before your renewal date to stop the next charge.
4. Billing problems
If you were charged twice for the same purchase, or you paid but your plan or credits never appeared, email [to be confirmed] with your account email, the payment date and amount. We will fix it by adding what you paid for or by reversing the duplicate charge.
This policy does not affect any rights you have under the consumer protection laws of the country where you live that cannot be excluded.